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FAQ (Frequently asked questions)

If you have a question or concern, it may be resolved here.  If not, please get in touch and I would love to hear about any concern/or listen to any question you may have about us or our process.

What forms of payment do you accept?

We accept Cash, E-Transfers, and Cheques at this time

Why Choose us?

#1. We are Fully Insured up to 2 Million for Liability purposes #2. We are operated by 2 brothers and dedicated to providing a quality service. No sub contractors here. #4.  We have over 10 years of direct experience cleaning windows  #5. Every service comes with 'Jordy's Satisfaction guarantee' 

What do you use to clean the windows?

Many people believe that professional window cleaner's use some sort of magic cocktail or special chemicals in their water to clean windows But this is far from the truth. We only use DAWN brand dish soap in cold water and that's it. Non-Toxic and effective, most of the work is achieved by having over 10 YEARS  of direct experience cleaning windows. It is all about the technique with the squeegees we use.

What are your precautions  you take to protect my home from potential damage?

For exterior work, we use padded ladder mitts aswell as padded ladder stabilizers when we work on your home. Ladder stabilizers are used to keep our ladders from ever touching your gutters when accessing roof points and potentially crushing them.  
For Interior work, towels and drop cloths are laid down on both the floor and sills to prevent water drippage thorughout your home.
 

What if i am not satisfied with the job?

Jordy's Satisfaction Guarantee States: If any client is not happy with any job for any reasonable reason, we will do what it takes to make it right. Free of charge to the client.
 

Do i have to be home at the time of service?

For exterior work, not at all! We just ask that if your home has outside facing screens (that remove from inside), that they are removed prior to us coming. Since quotes and payments can be done electronically, we don't even have too ever see each other if life is just too busy!
 

How often should clean my windows?

For residential homes, the times you may want to get your windows cleaned in entirely up to your preference of clean. Many clients choose to get their windows done twice as year (standard service-spring and fall), some as much as 3x a year (Clean all the time) and others, just 1x a year works for them.

For storefronts/commercial work, many of our clients are on recurring scheduled cleanings, keeping their windows clean all year long without them having to worry about it. 
 

More to come!
 

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